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Why Is My Short URL Not Working?

Troubleshooting illustration for a short URL

If a shortened link fails, the cause can be the destination, the short-link service, the domain, or the browser. Work through the checks below.

Check the address

Make sure the short URL was copied completely and contains no extra punctuation or spaces.

Test the destination

If the short link redirects to a page that is offline, moved or restricted, the short link cannot fix that destination problem.

Try another browser

Open the link in a private window or another browser. This helps identify local cache, extension or session issues.

Check the shortener service

A service outage, deleted link or domain configuration problem can prevent redirects. If you own the link, review its status and destination.

Prevent future problems

Test important links before campaigns, use stable destinations and keep a record of critical URLs.

Create a short URL with Shrtigo →